<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Account Settings—Notification Contacts

To open the account settings of the currently logged in user, select Setup | Account Settings from main menu. Click on the tabs to change the different settings.

Account Settings Tabs

Account Settings Tabs

You can define the following aspects of your account settings:

In the notification contacts settings you can define and change notification contacts for the currently logged in PRTG user. Notification contacts provide the information to which recipient PRTG can send notifications. Recipients of notifications can be email addresses, phone numbers, and push devices (these are Android or iOS devices with the corresponding PRTG app). This way, every user of a PRTG installation can define dedicated ways how and where to receive messages from PRTG.

When you set up one of the notification methods “Send Email”, “Send SMS/Pager Message”, or “Send Push Notification”, you can choose a PRTG user to send a notification to all active notification contacts of this user. If you select a user group, PRTG sends the notification to all contacts of all users that this group contains. A user can also pause one or more of the contacts to temporarily not receive any messages with this recipient.

Note: If you open this system administration page from another administration page and 15 minutes (900 seconds) have passed since your last credential based login, you have to provide your credentials again for security reasons. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and click on the Login button. You can continue with your task immediately.


This section describes one of four steps to set up the notification system in PRTG. A complete notification setup involves:

  1. Check and set up the Notification Delivery settings. This tells PRTG how to send messages.
    For detailed information, see System Administration—Notification Delivery.
  2. Check and set up Notification Contacts for the users of your PRTG installation. This defines where to send notifications.
    For detailed information, see Account Settings—Notification Contacts.
  3. Check and set up several Notifications. This defines the kind of message and its content.
    For detailed information, see Account Settings—Notifications.
  4. Check and set up Notification Triggers for objects. These provokes the defined notifications.
    For detailed information, see Sensor Notifications Settings.

Note: We recommend you to always set up at least two notifications with different delivery methods for a notification trigger, for example, one email notification and one SMS notification. If delivery via email fails (due to a email server outage or for other reasons), PRTG can still notify you via your smartphone in this case as a fallback. You can achieve this by using the latency setting in a state trigger and selecting a notification with another delivery method than for the first trigger condition, or by setting up a second trigger with another notification for the respective object.

For background information, please see Notifications section.

Notification Contacts Overview

Click on the Notification Contacts tab to show a list of all existing notification contacts of the currently logged in PRTG user. Using the buttons in the particular contact rows, you can perform the following actions:

  • Edit: Change the description and recipient of this notification. Note: This is not possible for predefined notification contacts, for example, the primary email address. You can change the primary email address under Account Settings—My Account.
  • Pause: Pause this notification contact. If a notification contact is paused, PRTG does not send any messages to this contact when a notification for this user is triggered.
  • Delete: Delete this notification contact. Note: This is not possible for predefined notification contacts, for example, the primary email address.

Notification Contacts Settings

Click on the Add email contact or on the Add SMS contact button to add a new notification contact, or click on the Edit button of an existing notification contact to edit it. A dialog box appears where you can enter the contact settings.

Note: PRTG adds push contacts automatically for the corresponding user as soon as you activate push notifications in a PRTG mobile app with this user account. You cannot add push contacts manually.

Add New / Edit Notification Contact


Enter a meaningful name for the notification contact, for example, SMS to Admin Mobile or similar.


Enter a valid email address for the contact type Email or a valid phone number for the contact type SMS. The format of the phone number depends on the SMS provider. Usually, you use a plus sign "+", followed by country code and number. For example, enter +1555012345

For the contact type Push, this field shows a unique token that you cannot change here. This token is needed to send push notifications through the cloud. For details, see section More.

Contact Type

Shows the type of contact, either Email, SMS, or Push. This setting is shown for your information only and cannot be changed here.

If you want to use another contact type, create a new contact with Add Email Contact or Add SMS Contact, or activate push notifications in your PRTG for Android or iOS app.

Click on the Save resp. Add button to store your settings, or click on Cancel to close the dialog box without changes to your configuration.


Knowledge Base: How can I use push notifications with PRTG?




There are some settings that you have to make in the PRTG Administration Tool, available as native Windows application. For more details, please see sections: